Get FREE SAME-DAY DELIVERY on all online orders $75 and more until Feb 28. Frequently asked questions
Welcome to our frequently asked questions. Use the links below to jump to your topic of inquiry. Or, read on below.
In-store shopping
Online shopping
In-store pickup
Curbside pickup
Delivery
M&M Food Market Rewards
Our products
Q. Are M&M Food Market products Canadian?
A. 305 of our M&M Food Market branded products are made in Canadian facilities, helping to support our economy and hardworking Canadian workers.
The vast majority of our products are made from Canadian suppliers. In fact, over 80% of M&M Food Market branded products are Made in Canada from domestic and imported ingredients or a Product of Canada. When a product is entirely manufactured outside of Canada, the country of origin is clearly displayed on our product packaging.
Q. Why aren’t all your products made in Canada?
Due to supply needs and trade agreements, we do use some ingredients from international sources, such as the United States, when necessary.
Over 80% of our M&M Food Market branded products are either Made in Canada from domestic and imported ingredients or a Product of Canada. While we do source some products and ingredients from other countries to offer more variety, we always prioritize Canadian options first whenever possible.
Q. How do I know if a product is made in Canada or is a Canadian product?
A. We only declare County of Origin for imported products. If a product is imported it is clearly labelled with the Country of Origin. For the 80% of M&M branded products that are Made in Canada from domestic and imported ingredients, a country of origin is not printed on our packaging.
Q. Where are your ingredients sourced from? Are the ingredients used in your Prepared Meals sourced in Canada?
A. Our M&M Food Market branded products that are prepared in Canada are made using a combination of domestic and imported ingredients. In fact, over 80% of M&M Food Market branded products are Made in Canada from domestic and imported ingredients or a Product of Canada. When a product is entirely manufactured outside of Canada, the country of origin is clearly displayed on our product packaging.
In-store shopping
Q. Where can I find store hours?
A. Simply click on the link below and enter your postal code to find your nearest location. Click the store name to view store hours.
Click here to go to the store locator.
Q. What is your return policy?
Simply return to the M&M Food Market store of original purchase with the sales receipt and product packaging within 30 days of purchase for a full refund.
Q. Why can't I find the prices of your products on your website?
A. Prices and availability of some of our products vary depending on the region you live in, so you will need to select a store using our store locator to see product pricing online. Click the link below to go to our store locator. To select a store, find your preferred location and click "Make this my store".
Click here to go to the store locator.
Q. How do I place an online order?
A. Whether you're a loyal member of our M&M Food Market Rewards program or a newcomer, getting started is a breeze. To begin, sign into your account or sign up if you're new – remember, online ordering requires membership. Once signed in, take a moment to set your home store. This ensures that your shopping experience is personalized and tailored to your location.
Now comes the fun part – exploring our array of mouth-watering items! Once you've added your favorite products to your cart, head over to your shopping cart and click "Checkout."
In the checkout section, you'll be prompted to choose your preferred method – whether it's the convenience of in-store pick-up, the efficiency of curb-side pick-up, or the joy of having it delivered straight to your door! Follow the checkout prompts to schedule, confirm, and pay for your online order. If you schedule an in-store pick up order, you'll be able to select "Pay in store" on the Payment & Confirmation page.
If you have any questions or require assistance, don't hesitate to reach out to our Customer Care team at contact@mmfoodmarket.com.Q. Why can’t I find a specific item online that is available in store?
A. We aim to have all our food products online and available to order, but sometimes there are discrepancies between what’s in store vs. what’s on our website. If there is a specific item that you would like to purchase but can’t find it online, please let us know by emailing us at contact@mmfoodmarket.com.
Q. When I place an online order, do I pay online or in store?
A. For delivery orders and curb-side pick-up, online payment is mandatory and is processed on Page 3: Payment & Confirmation.
If you've chosen in-store pick-up, you have the flexibility to either pay online or pay in-store. This selection is made on Page 3: Payment & Confirmation. To choose the in-store payment option, simply click "Pay in-store" above the credit card field. This ensures a seamless payment process aligned with your preferred pick-up method. If you have any questions or need assistance, please reach out to our Customer Care team at contact@mmfoodmarket.com.
Q. What methods of payment are accepted for online orders?
A. We accept VISA, Mastercard, and AMEX. Currently, we do not accept VISA Debit or Mastercard Debit.
Q. Can I use my gift cards as a form of payment for my online order?
A. Gift cards are redeemable in-store only. Online gift card payment is not available at this time.
Q. What should I do if I have trouble placing my order?
A: Please send an email to contact@mmfoodmarket.com or call us at 1-800-461-0171 and one of our Customer Care agents would be happy to assist you.
In-store pickup
Q. Can someone else pick up my order for me?
A. Yes. Please call ahead of time to let the store know.
Q. Can I show up early or late for my order?
A. Feel free to arrive early to collect your order. If you're unable to make it to the store at your scheduled pickup time, rest assured, we'll hold your order for up to 24 hours. Should 24 hours pass without your order being collected, we'll regrettably have to cancel it. An email notification will be sent to inform you of the cancellation.
If you've already paid for your order online, please be aware that the pre-authorized charge on your credit card will be released, and you won't be charged for the canceled order.
Q. What happens if I do not pick up my order?
A. If you're unable to make it to the store at your scheduled pickup time, rest assured, we'll hold your order for up to 24 hours. Should 24 hours pass without your order being collected, we'll regrettably have to cancel it. An email notification will be sent to inform you of the cancellation.
If you've already paid for your order online, please be aware that the pre-authorized charge on your credit card will be released, and you won't be charged for the canceled order.
Q. Can I change my order once I’ve submitted it?
A. Currently, you cannot edit an order once it is submitted. To cancel your order, you can either call the store to which you submitted the order or contact us at contact@mmfoodmarket.com.
Q: Can I place an order by phone?
A: We currently do not accept orders placed by phone.
Q. Which stores offer in-store pickup?
A. Every M&M Food Market store offers our in-store pickup service, with the exception of our Express locations.
Q. How far in advance can I order?
A. Orders can be placed up to seven days in advance.
Q. What if one of my items is not available when I pick up my order?
A. If an item included in your order is not available at the store you selected, you will get a call before your pickup time.
Q. Are there any fees for using in-store pickup?
A. No, there are no fees for using our in-store pickup service.
Q. Is there a minimum order value required to use in-store pickup?
A. Order as much or as little as you like. There is no minimum order value required to use our in-store pickup service.
Q. I just placed an online order. How do I pick it up?
A. Go to the store at the pickup time/date you selected. We’ll have your order ready to go so that you can pay and be on your way. If you paid for your order online, you may be asked to present your credit card and/or identification for validation.
Q. How do I cancel my order?
A. You may cancel your order by calling the pick up store. The phone number can be found at the bottom of your order confirmation e-mail. Alternatively, please send an e-mail to
Curbside pickup
Q. How do I place a curbside pickup order?
A. Once you have signed into your account, added your items to your shopping cart and proceed to checkout. On Step 1: Order Methods page, select the Curbside Pick up box then click Continue to step 2: Scheduling to proceed to scheduling followed by payment & confirmation.
Q. I placed a curbside pickup order. What do I do when I get to the store?
A. Arrive at the store at your scheduled pickup time. Park as close to the front door as possible. Open your trunk and call the store to let them know you have arrived. The Meal Advisor will bring your order out to your car. Depending on how many people are in the store at the time, you may have to wait a few moments for the Meal Advisor to bring out your order. You may be asked to present your credit card and/or identification for validation.
Delivery
Q. How do I place an order for delivery?
A. Once you have signed into your account, added your items to your shopping cart and proceed to checkout. On Step 1: Order Methods page, select the Delivery check box and enter the full name, delivery address, and phone number of the delivery destination then click Continue to step 2: Scheduling to proceed to scheduling followed by payment & confirmation.
Q. Does M&M Food Market deliver to my area?
A. To check if delivery is available within your area, simply use our address checker by clicking here.
If M&M Food Market doesn't offer delivery in your area, you have the option to explore alternative delivery services. M&M Food Market products are accessible through various platforms such as Instacart Canada, Uber Eats, Skip the Dishes, and DoorDash. To place your delivery order through these partners, simply create an account or log into your existing account and choose the M&M Food Market icon to start shopping. Please be aware that if your order was made through one of these alternate delivery companies, it's recommended to reach out to them directly for any inquiries or assistance.
Q. Who will deliver my order?
A. We've teamed up with DoorDash to provide a hassle-free delivery option. Customers can easily place their delivery orders through our website, and DoorDash will promptly deliver directly to you..
Q. How much does it cost for delivery?
A. The fee is $9.99 for picking, packing, and delivering your M&M Food Market order. There are no minimum or maximum order amounts!
Q. When will my method of payment be charged?
A. Once you’ve submitted your order using our online services, you will notice a Pending transaction on your payment method for the amount of your order. Once the order has been picked up by a driver, your credit card will be charged the full amount of your purchase.
Q. Can I cancel my order?
A. To cancel your delivery order, please contact our Customer Care Team at orderchanges@mmfoodmarket.com as soon as possible so we can cancel it for you. You will not be able to cancel the order from your end. Same-day cancellations are not currently permitted. Once a delivery order has been picked up by a driver, it cannot be canceled. If you cancel the order within 24 hours before your delivery window starts, your payment will be refunded. Note that after cancellation, a pending charge may briefly appear on your credit card, but no funds will be collected, and the hold will be removed after a few days.
Q. Can I reschedule my delivery order?
A. If you need to reschedule your delivery order, we ask that you contact our Customer Care Team via email at orderchanges@mmfoodmarket.com as soon as possible so that the order can be rescheduled or cancelled. Once an order has been picked up by a driver, scheduling changes cannot be made to the order. While same day scheduling changes cannot always be made, our Customer Care Team will do their best to accommodate.
Q. Can I change the address once I have placed my order?
A. Once an order is submitted, address changes cannot be accommodated. If you wish to cancel the order, please promptly reach out to our Customer Care Team via email at orderchanges@mmfoodmarket.com. Although same-day cancellations are not accepted, we will make every effort to assist in the event of a delivery address error. Please be aware that once a delivery driver picks up the order, cancellation is no longer possible, and charges will apply.
For cancellations made at least 24 hours before your delivery window begins, a refund will be issued to your original payment method. Please note that following a cancellation, you might observe a pending charge on your account, but no funds will be collected. The hold will be released from your account within a few days after the cancellation is processed.
Q. When will my order be delivered?
A. Your delivery order will arrive for the timeslot and date that you chose during checkout. Please refer to your order confirmation e-mail for details. It’s important to note, due to the unique handling of our frozen product, you must be present for the delivery as our delivery service will not leave product on your doorstep, unattended or with your concierge. If you cannot be present during delivery, your order will be destroyed due to our Food Safety Protocol, and you will be charged the full price of the order.
Q. What happens if no one is home during my delivery window?
A. Our delivery driver will make reasonable attempts to contact you upon arriving at the delivery destination. If no one is present to receive the scheduled delivery, the driver will return to the store. In accordance with our Food Safety Protocol, the undelivered order will be disposed of. Please be aware that you will be charged for this order, and it will not be fulfilled.
Q. Can I place and pay for an order for someone else with a different address?
A. Absolutely! To place a delivery order for an address other than yours, enter in the recipient’s delivery address on the Step 1: Order Methods page during check out. Please ensure the Billing Address and Information on the Step 3: Payment & Confirmation page reflects that of the credit card being used to pay for the delivery order. Please also include the recipients full name and phone number in the “Special Instructions” box so that the delivery driver can contact them upon arrival. It’s important to note that if the recipient is not home to receive the order or doesn’t answer the door to receive the order, the order will not be left. If no one is present to receive the scheduled delivery, the delivery driver will make reasonable attempts to contact you upon their arrival to the delivery destination and if they are unable to reach anyone, they will proceed back to the store with the order where it will be disposed of as per our Food Safety Protocol. Please note, you will be charged for this order and the order will not be fulfilled.
Q. How long are delivery windows?
A. Delivery windows are currently two hours. While our drivers strive to deliver at the beginning of your selected time, factors such as the number of deliveries, traffic, and order volume may impact the exact timing.
Q. What is your return policy for delivery orders?
A. We offer the same 100% satisfaction guarantee. Simply return the product to the store that your delivery order serviced from within 30 days of purchase. You can refer to your sales receipt to determine which store packed your order. Please bring the sales receipt and product packaging with you when you return the product at the store.
Q. Is there a minimum order value for delivery?
A. There is no minimum or maximum spend for delivery! It’s a flat rate of $9.99!
Q. Will my M&M Food Market Rewards offers and discounts apply to my delivery order?
A. Yes, all current personalized offers and flyer pricing will be honored online during checkout. To ensure you receive the correct pricing, don't forget to load your offers before starting your online shopping.
Q. How far in advance can I place an order?
A. You can order up to seven days in advance for delivery.
Q. Will you deliver to condos and offices?
A. Yes, we provide delivery to your home or office. For apartment/condo buildings, kindly meet the driver in the lobby. If accessing the lobby is not possible, please specify your accommodation request in the special instructions at checkout. The same applies to office deliveries – we request that you meet the driver in the lobby of the office building. Please note, our delivery service does not leave orders unattended on your doorstep or with concierge services.
Q. How will my food stay frozen during the delivery?
A. We know our product is unique! All of our frozen items will be packed in special carriers to ensure that safe temperatures are maintained.
Q. What if a product I ordered is unavailable?
A. If we don't have your ordered item in stock, we won't charge you for that item. Given our unique product assortment, we do not provide substitutions. The M&M Food Market store fulfilling your order will make an effort to contact you using the details provided in your order. This communication will inform you of any unavailable items before your order departs the store. As a result, the pending transaction on your credit card will be released, and the final charge will be adjusted to reflect these changes.
Q. What if I want to add or remove a product from my order?
A. Once an order has been submitted, we cannot add or remove items from the order. If you need to cancel your order, please contact Customer Care at orderchanges@mmfoodmarket.com.
Q. What if there is a problem after my order is delivered?
A. Our Customer Care Team would be happy to help! Should there be an issue with your order, please e-mail contact@mmfoodmarket.com with your order ID number and a description of the issue.
Q. Do other delivery services offer M&M Food Market Products?
A. Yes, M&M Food Market is also available on various other delivery platforms, such as Instacart Canada, Uber Eats, Skip the Dishes, and DoorDash. To place your delivery order through one of these partners, simply create an account with them or log into your existing account with them and select the M&M Food Market icon to start shopping. Please note that if your order was placed with one of the alternate delivery companies, it's advisable to follow up with them directly for any inquiries or assistance.
M&M Food Market Rewards
Q. How do I become an M&M Food Market Rewards member and is it free?
A. Becoming a member of the M&M Food Market Rewards program is free and easy. You can sign up by creating an account online by clicking here or by visiting your nearest M&M Food Market location to sign up in person. To find the location nearest you, please click here. By presenting your member card or your phone number each time you make a purchase you will automatically take advantage of exclusive member pricing. Add an email address to your profile and you'll also receive personalized offers delivered right to your inbox.
Q. How do I get access to flyer pricing?
A. Simply sign up for our M&M Food Market Rewards Program and you’ll instantly get access to all flyer pricing.
Q. When did the new addition of exclusive flyer pricing for Rewards Members start?
A. As of June 8, 2023, all flyer pricing is exclusively for M&M Food Market Rewards Members only.
Q. Why don’t I see any Rewards Specials in the flyer anymore?
A. All flyer pricing is now exclusively for Rewards Members, so as a an M&M Food Market Rewards Member, you’re getting access to all special pricing.
Q. If I am not a Rewards member, will I still be able to get flyer pricing?
A. No. All flyer pricing will be exclusively for Rewards members only. If you are not a Rewards member, all items advertised in the flyer will be charged at a regular price.
Q: What is Journie Rewards?
A. Journie Rewards is a loyalty program that allows you to save on fuel and earn free merchandise at more than 1200 participating locations across Canada. Earn points every time you buy gas or make an in-store purchase at participating On the Run, Chevron, Ultramar, Fas Gas and Pioneer locations. To join Journie Rewards for free, download the Journie app.
Q: Is my information being shared with Journie?
A: We are updating our privacy policy to state any data sharing between Journie and M&M Food Market Rewards. M&M Meat Shops Ltd. is part of the Parkland Corporation group of companies. Parkland Corporation, our parent company, is the owner and operator of the Journie Rewards program. If you have joined the M&M Food Market Rewards Program, we may share your information (such as your email address and purchase history) with the Parkland Corporation so that we can conduct analytics to better understand our members interests and preferences and help to determine how we can improve our rewards program, benefits and products. We may also complete some internal analysis, data manipulation and reporting for other programs and procedures within the organization especially in circumstances of product returns and service related issues.
For details, or to view our Privacy Policy.
Q: Will I need to create a new membership account?
A: At this time, you will not need to create a new M&M Food Market Rewards account. You can continue using your M&M Food Market Rewards account as you normally would.
Q. Will my login information work for both journie.ca and mmfoodmarket.com?
A. No. Your log in information will remain separate for each program.
Q: Will my points be combined?
A: While the Journie Rewards program does accumulate a points balance, the M&M Food Market Rewards program does not, so there will be no need to combine points.
Q: Will I lose my M&M Food Market points?
A: No, the M&M Food Market Rewards program does not accumulate points.
Q: Will my M&M Food Market offers be affected by this change?
A: No, you will still receive the same great offers you’ve become accustomed to; however, you may notice some offers are Journie related.
Q: Does this mean I can use my M&M Food Market Rewards offers at Express locations?
A: At this time, Express Locations will remain excluded from M&M Food Market Rewards redemptions.
Q: Does this mean I will get Journie promotions too?
A: You will continue to receive M&M Food Market promotions and as our partnership with Journie grows, we will be offering promotions for Journie as well. If you would like to get access to all Journie promotions, you can sign up for an account for the Journie program, here!
Q: If I am a Journie Rewards member, can I redeem my M&M Food Market offers I receive in the Journie rewards program at places that carry M&M Food Market products but isn’t an M&M Food Market store?
No. At this time M&M Food Market offers earned in the Journie Rewards program can only be redeemed at M&M Food Market stores and online at www.mmfoodmarket.com.
Q. How do I access my M&M Food Market Rewards account profile?
A. Click the link below to sign in and view your account profile.
Click here to go to my account profile.
Q. How do I change the email address associated with my Rewards account?
A. To update an email address, sign into your account and go to your profile. Click the “Update” button beside your current email address. Enter your new email address, confirm your password and hit “Save”. You will be sent a confirmation email. Click the link in the confirmation email to verify your new email address.
Q. I did not receive a verification email, what do I do?
A. Check your junk mail or spam folder. If you see the email there, mark as “not spam/junk”. Add no-reply@mmfoodmarket.com, rewards@mmfoodmarket.com and recompenses@lesalimentsmm.com to your safe senders list to make sure you receive future emails from M&M Food Market to your inbox. How to do this will depend on the email provider you use.
Q. I requested a password reset, but the link sent to me does not work.
A. If your reset password email was sent to your junk mail or spam folder, mark the email as “not junk/spam”. Then, go to your main inbox, open the email and you should be able to click the link. If that does not work, or the email was sent to your main inbox without a working link, you will need to change the text format of your emails. How to do this will depend on the email provider you use. Please reach out to contact@mmfoodmarket.com for assistance.Q. How are my personalized M&M Food Market Rewards offers or discounts applied?
A. Click to load your offers from our weekly emails sent to your inbox, if you are subscribed to our email program. You can also load your coupons when you view them online by clicking the link below or on our mobile app. You will be able to redeem your personalized offers when you shop online and in-store. Remember to load your offers before shopping! Pricing will be honoured at time of checkout.
Q. How many M&M Food Market Rewards accounts can I have?
A. Each member may hold one account. However, individuals within the same household are permitted to each have their own M&M Food Market Rewards account, provided that each account is associated with a unique phone number, first and last name, and email address. If you find that you have created multiple Rewards accounts under the same name, our Customer Care team and in-store Meal Advisors are ready to assist you in making any necessary account adjustments. To reach our Customer Care team, kindly send an email to contact@mmfoodmarket.com.
Q: What is changing with the M&M Food Market Rewards powered by Journie program?
A: While the current benefits of our M&M Food Market Rewards powered by Journie program remain in place, we're excited to introduce an additional benefit based on member feedback. Now, you can earn Journie Rewards points when you shop at your participating M&M Food Market locations by downloading the Journie Rewards app and linking your M&M Food Market Rewards account to your Journie Rewards account. Once your accounts are linked, you will earn 1 Journie Rewards point per $1.00 spent at M&M Food Market and you can redeem your Journie Rewards points for exclusive M&M Food Market rewards and savings on fuel and other rewards.
Q: I am currently an M&M Food Market Rewards member and Journie Rewards member; how do I link my M&M Food Market Rewards account to my Journie Rewards account?
A: Open your Journie Rewards app on your mobile device and sign in. Go to the Partner Hub, click ‘Link Account’ and follow the prompts to link your M&M Food Market Rewards account using the e-mail address you have registered with your M&M Food Market Rewards account. If you require any information about your M&M Food Market Rewards account, please contact us at contact@mmfoodmarket.com
Q: I am not yet a Journie Rewards member, how do I sign up and link my M&M Food Market Rewards account?
A: To get started, simply download the Journie Rewards mobile app on your device, then follow the prompts to create a profile. Once you have created a Journie Rewards profile you can link your M&M Food Market Rewards account by going to the Partner Hub and selecting to link your M&M Food Market Rewards account. Enter the e-mail address you have registered with your M&M Food Market Rewards account and follow the prompts.
Q: Can I link multiple M&M Food Market Rewards accounts to a single Journie Rewards account?
A: No, only one M&M Food Market Rewards account can be linked to a single Journie Rewards account.
Q: Do I need to have an email address registered with my M&M Food Market Rewards account to link it to my Journie Rewards account?
A: Yes, you need to have an email address registered with your M&M Food Market Rewards account to link that account with your Journie Rewards account.
Q: What if I am both a Journie Rewards member and an M&M Food Market Rewards member but my accounts are registered with different e-mail addresses?
A: That is fine! All that is required when linking the accounts using the Journie Reward app is to enter your registered M&M Food Market email address into the linking page. You will then receive a verification e-mail to complete the process.
Q: Is a mobile device required to use the Journie Rewards program and link my accounts?
A: Yes, a mobile device is required to use the Journie Rewards program and link your accounts. Simply visit your local M&M Food Market location or your mobile app store to download the Journie Rewards app. If you have any questions about installing the Journie Rewards app, please contact Contact Us - Journie Rewards
Q: If I link my accounts, will my Journie Rewards account and M&M Food Market Rewards powered by Journie account have the same login information?
A: No, the two programs remain separate and the sign in information is not linked to one another. Please continue to use your existing login credentials for each separate account.
Q: What if I link my accounts, but decide I don’t want them linked anymore?
A:If you decide at any time that you would like to unlink your M&M Food Market Rewards account from your Journie Rewards account, we’re here to help. Please contact the Journie Rewards support team at 1-833-JOURNIE (568-7643) or submit an e-mail to Contact Us - Journie Rewards.
Q: Can I continue to use my M&M Food Market Rewards account as I do now or is linking the two accounts mandatory?
A: You’re welcome to continue using your M&M Food Market Rewards account as usual. There is no requirement to link accounts; however, we encourage you to consider becoming a Journie Rewards member and linking your M&M Food Market Rewards powered by Journie account to get the most out of our rewards program! Who doesn’t love free stuff?!
Q: Can I earn and redeem Journie Rewards points at M&M Food Market?
A: Yes, as long as your Journie Rewards account and M&M Food Market Rewards powered by Journie account are successfully linked in the Journie Rewards app. Provide your registered M&M Food Market Rewards number or phone number during check out at your participating M&M Food Market store and you will earn 1 Journie Rewards point per $1.00 spent which gets you closer to redeeming great rewards within the Journie Rewards app. Rewards vary but can include a voucher that can be used in any participating M&M Food Market store or participating Journie location. Keep in mind that the available rewards rotate regularly to keep things exciting!
View my Rewards offers.Our Products
Q. What does it mean that M&M Food Market products are "flash frozen"?
A. Flash freezing is a process that preserves the made-from-scratch flavour of our products. Here's how it works. All meats, fish, fruits and vegetables contain a high proportion of water. A home freezer gradually freezes this water to form large ice crystals that pierce the cell walls of the food. Upon thawing, the food often becomes soft and mushy. However, flash freezing chills food at extremely low temperatures, within a couple of minutes, thereby preventing the formation of large ice crystals. It also preserves the natural texture and flavour of M&M Food Market food and, during cooking, all the great taste is allowed to come through fully. Click the link below to learn more.
Click here to learn more about why we choose frozen.
Q. Why don’t I see a Best Before Date on M&M Food Market frozen products?
A. The Canadian Food Inspection Agency (CFIA) requires Best Before dates for packaged foods with a shelf life of less than 90 days. If a product is in a frozen state at the time it is packaged, a best before date is not required as it is deemed to have a durable life date of greater than 90 days.
Q. How do I find out information about when my M&M Food Market product was prepared?
A. The code date you see displayed on either the side or the back of our product packaging is the exact date of production, in a Julian date format. For example, a 4-digit code date of 2344 tells us the product was prepared and expertly frozen on the 234th day of 2024 which is August 21st, 2024.
Q. How long can I keep M&M Food Market products in my freezer?
A. The shelf life of each of our products will vary. To find the shelf life of a product, simply speak with one of our Meal Advisors the next time you are in the store. With proper storage, M&M Food Market products will retain their optimal characteristics for quite some time before you might notice some changes in the flavour and texture of the product. The nature of a quality deterioration in frozen products may involve flavour, nutritional characteristics, colour, frost build-up, etc., but does not involve food safety. Factors that can impact the quality of frozen products include the temperature of your freezer, the capacity of the freezer and how full it is, the level of frost accumulation and humidity, and the integrity of the seals around the door.
Q. Does M&M Food Market have products that are low in fat?
A. Yes, we carry many products that are lower in fat and are suitable for fat-reduced diets. Some of these products include: Boneless, Skinless Chicken Breasts, Haddock or Sole Fillets, Pork Tenderloin, and a wide assortment of vegetables. Visit the Our Food section to view the fat content for each product.
Q. What does it mean if a product is "Exclusive to M&M Food Market"?
A. This means that only M&M Food Market and no other retailers sell this product. We're constantly working with suppliers to create new and innovative products to bring to our customers across Canada.
Q. Can I microwave or barbecue a product even though it's not recommended on the package?
A. Best bet is to follow the instructions on the package. We've thoroughly tested all of our cooking methods to ensure you'll be happy with the finished product. However, if you've tried an alternative cooking method that has worked well for you, please tell us. We'd love to hear it.
Q: Can I thaw and serve vegetables and meals that are fully cooked without warming them?
A: You may be tempted to, but don’t. All of the vegetables and prepared meals we sell must be warmed through according to the package directions to ensure that they reach the correct temperature. That’s the most important thing you can do to ensure a delicious, safe eating experience.
Q: Can I trust that frozen foods are handled safely?
A: Absolutely. In Canada, food producers have to follow stringent rules, and we’re no exception. We prepare our dishes with the utmost vigilance — we are committed to safe food-handling practices and ensure that we go above and beyond Health Canada guidelines. We also work closely with all of our suppliers to develop and test every product you see on our shelves. They’re our partners in upholding high safety standards; it’s just that simple.